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33810X Practice Questions

Question # 1

During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls. Which value proposition would you use?

A.

Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.

B.

Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience
management leadership In a solution that Is fit for purpose.

C.

Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to
Improve customer experiences. Increase revenue, and customer lifetime value.

D.

Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.



C.

Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to
Improve customer experiences. Increase revenue, and customer lifetime value.




Question # 2

The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

A.

4450

B.

2200

C.

1100

D.

550



A.

4450




Question # 3

Which three attributes describe the right context of a customer journey experience? (Choose three.)

A.

Specific Report focused

B.

Single Channel driven

C.

Seamless

D.

Personalized

E.

Intelligent



A.

Specific Report focused




Question # 4

The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®. The Agent for Preview and Progressive Outbound Is bundled with which package?

A.

AACC 7 Outbound ASIPP package

B.

AACC 7 Resilience (High Availability) ASIPP package

C.

AACC Multimedia ASIPP package

D.

AACC 7 Base System and Voice ASIPP package



B.

AACC 7 Resilience (High Availability) ASIPP package




Question # 5

Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

A.

By using Sales Force Updates

B.

By using Create Proposal SSR

C.

By using Create Order

D.

By using Create Upload Order SSR



A.

By using Sales Force Updates




Question # 6

A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A.

Task Flow Executor (TFE)

B.

Telephony Services Manager (TSM)

C.

SIP Gateway Manager (SGM)

D.

Telephony Services Manager (TSM)



D.

Telephony Services Manager (TSM)




Question # 7

AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages. Which solution would meet AMR's requirements?

A.

Co-Browsing Snap-In

B.

Web Chat Snap-In

C.

Presence Snap-In

D.

Context Store Snap-In



B.

Web Chat Snap-In




Question # 8

A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected. Which additional information is also needed?

A.

The salaries of the executives In the meeting

B.

The design diagram for discussion with customer

C.

The Avaya solutions and services Avaya could offer

D.

The model numbers of the existing contact center equipment



D.

The model numbers of the existing contact center equipment




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Avaya 33810X Exam Dumps

Exam Name: Avaya Aura Contact Center Solution Design
Certification Name: ACDS-3381

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  • Total Questions: 48
  • Last Updation Date: 27-Jan-2025

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