Question # 1 When viewing TTrace Process Output, which two statements are true about the output windows? (Choose two.)
A. the title bar of the output window shows the date and time
B. the title bar of the output window shows the process name, the host name, and the process ID
C. the system displays outputs with the newest at the bottom of the display
D. the system displays outputs at the top of the display
E. the window shows the last 1000 lines of the log file
Click for Answer
B. the title bar of the output window shows the process name, the host name, and the process ID
C. the system displays outputs with the newest at the bottom of the display
Question # 2 In a multi-site BSR configuration, with 2 remote location site BSR Application form?
A. 1 status poll VDN and 1 interflow VDN
B. 1 status poll VDN and 2 interflow VDN
C. 2 status poll VDN and 2 Interflow VDN
D. 3 Status poll VDN and 2 Interflow VDN
Click for Answer
A. 1 status poll VDN and 1 interflow VDN
Question # 3 What wouldtrigger a vector event error?
A. When vector processing reaches the maximum 1000 steps allowed
B. When vector processing reaches the- maximum 100 steps allowed
C. Misdirected calls
D. Call Denial
Click for Answer
A. When vector processing reaches the maximum 1000 steps allowed
Question # 4 Installing WebLM requires that steps should be performed in a particular order. Which order should you use to install and configure WebLM on your Call Center Elite Multichannel Server?
A. It does not matter what order you install the applications in, as long as WebLM is at the end
B. Install Java, set JAVA_HOME environment variable, install Tomcat, and set the PATH environment variable
C. Install WebLM, install Tomcat, set JAVA_HOME and PATH environment variables
D. Install Tomcat, install Java, install WebLM, and then configure the PATH, JAVA_HOME environment variables
Click for Answer
C. Install WebLM, install Tomcat, set JAVA_HOME and PATH environment variables
Question # 5 When a customer generates a TTrace log file there are specified components in each line item of the log file. Which data do these components include?
A. The log file includes the date, the time, the name of the processes, the system where the process is running, and the process ID
B. The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the agent handling contacts
C. The log file includes the name of the processes, the system where the process is running, and the process ID
D. The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the user on the system
Click for Answer
C. The log file includes the name of the processes, the system where the process is running, and the process ID
Question # 6 While a Look-Ahead Interflow attempt is being made, which feedback is the caller receiving?
A. The caller hears the feedback that Is provided by the sending switch.
B. The caller always hears ringback.
C. The caller hears the feedback that is provided bythe receiving switch.
D. The caller always hears silence.
Click for Answer
A. The caller hears the feedback that Is provided by the sending switch.
Question # 7 To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured In the Avaya AuraCM Elite Call Center? (Choose two.)
A. The BSR Application ID must be set in the VDN form.
B. Set the Available Agent Adjustments tor BSR to y in the System Parameters Feature form.
C. The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.
D. Percent Allocation in the Business Advocate feature must be enabled
Click for Answer
D. Percent Allocation in the Business Advocate feature must be enabled
Question # 8 Which vector object can replace the Time of day (TOD) global Vector Variable?
A. Vector Routing Table
B. Business Schedule Table
C. Service Hours Table
D. Policy Routing Table
Click for Answer
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