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The design of IT services requires the effective and efficient use of “the four Ps”. What are these four Ps?
People, process, partners, performance
Performance, process, products, plans
People, process, products, partners
People, products, plans, partners

People, process, products, partners

A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
Be accountable for the outcome of an activity
Perform an activity
Be kept up-to-date on the progress of an activity
Manage an activity

Be kept up-to-date on the progress of an activity

Where should the following information be stored? 1. The experience of staff 2. Records of user behaviour 3. Supplier's abilities and requirements 4. User skill levels
The change schedule
The service portfolio
A configuration management database (CMDB)
The service knowledge management system (SKMS)

The service knowledge management system (SKMS)

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