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AD0-E712 Practice Questions

Question # 1
An admin wants to login as a customer that is placing an order, to be able to assist them. Which two conditions must be met? (Choose two.)
A. Ensure the feature is enabled in the Stores > Configuration section
B. Ensure that "Can Log In As Customer" is set to Yes on the edit page of the account that will use the feature.
C. Ensure the feature is enabled for the customer on whose behalf admin will log in
D. Ensure that the customer clicks Allow Remote Assistance in a browser modal that appears after the admin sends a login request.


A. Ensure the feature is enabled in the Stores > Configuration section

B. Ensure that "Can Log In As Customer" is set to Yes on the edit page of the account that will use the feature.

Explanation:

According to the Adobe Commerce Merchant Documentation, you can use the Login as Customer feature to log in to your storefront as a customer from the Admin Panel. To use this feature, you need to enable it in the Stores > Configuration > Customers > Loginas Customer section, and also grant permission to specific user roles by setting “Can Log In As Customer” to Yes on their account edit pages.

References:

https://docs.magento.com/user-guide/customers/login-as-customer.html

Question # 2
How would a Business Practitioner maintain the order grid, clearing it of older orders in Adobe Commerce for future retrieval?
A. It requires custom code or a third-party module
B. Change the order status to Archived
C. Use the Archive Order feature


C. Use the Archive Order feature

Explanation:

According to the Adobe Commerce Merchant Documentation, you can use the archive order feature to move completed orders from the order grid to a separate archive grid. This can help you keep your order grid clean and improve performance. You can access archived orders at any time from the Sales > Operations > Orders > Archive section.

References:

https://docs.magento.com/user-guide/sales/order-archive.html

Question # 3
A merchant sells both computer parts and complete computers, built from the individual stock items. The merchant would like to allow the customer to choose which parts go into their computer. Which product type would be recommended to the merchant for the computer that he wants to sell online?
A. Configurable Product
B. Grouped Product
C. Bundle Product


C. Bundle Product

Explanation:

According to the Adobe Commerce Merchant Documentation, you can use bundle products to sell a customizable set of products that are sold together as a whole. A bundle product consists of a base product and several options that customers can choose from. Each option can have a fixed or dynamic price and quantity.

References:

https://docs.magento.com/user-guide/catalog/product-create-bundle.html

Question # 4
Which two areas allow separate configuration by customer groups in Magento Open Source? (Choose two.)
A. Tax rules
B. Currency
C. Payment and delivery methods
D. Pricing and promotions (discounts)


A. Tax rules

D. Pricing and promotions (discounts)

Explanation:

According to the Adobe Commerce Merchant Documentation, you can configure tax rules and pricing and promotions (discounts) by customer groups in Magento Open Source. For example, you can create tax rules that apply different tax rates or exemptions for different customer groups, or you can create cart price rules or catalog price rules that apply discounts or special prices for specific customer groups.

References:

https://docs.magento.com/user-guide/tax/tax-rules.html
https://docs.magento.com/user-guide/marketing/price-rules-cart-customer-groups.html
https://docs.magento.com/user-guide/marketing/price-rules-catalog-customer-groups.html

Question # 5
A merchant wants their wholesale customers to browse their website using a different category structure than guest users. What minimum scope setup is required to allow guest users and logged-in (wholesale) customers to browse with different category structures?

A. Two Websites, two Stores, two Store Views
B. Two Websites, one Store, two Store Views
C. One Website, two Stores, two Store Views


C. One Website, two Stores, two Store Views

Explanation:

According to the Adobe Commerce Merchant Documentation, you can create different category structures for different stores within a website by assigning different root categories to each store. You can also assign different customer groups to different store views within a store by using customer group access control. Therefore, you can create one website with two stores and two store views each, and assign different root categories and customer groups to each store view.

References:

https://docs.magento.com/user-guide/catalog/catalog-root-category.html
https://docs.magento.com/user-guide/customers/customer-group-access-control.html

Question # 6
A new theme has been installed and deployed but the old one still shows in the frontend. What is the reason for this?
A. All the indexes need to be refreshed.
B. The configuration needs to be updated to select the new theme.
C. The visitor's browser cache needs to expire.


B. The configuration needs to be updated to select the new theme.

Explanation:

According to the Adobe Commerce Merchant Documentation, you need to update your configuration settings to apply a new theme to your store after installing and deploying it. You can do this by going to Content > Design > Configuration and selecting your new theme from the Applied Theme drop-down list.

References:

https://docs.magento.com/user-guide/design/theme-apply.html

Question # 7
What two conditions must be met for an order to be allowed for reorder? (Choose two.)
A. An order has to be in Hold or in Payment Review status.
B. The order must be marked Complete.
C. All order items must be salable.
D. The Allow Reorder configuration option must be enabled.


C. All order items must be salable.

D. The Allow Reorder configuration option must be enabled.

Explanation:

According to the Adobe Commerce Merchant Documentation, you can enable customers to reorder products from their previous orders by setting the Allow Reorder option to Yes in the Stores > Configuration > Sales > Reorder section. However, the reorder option will only appear if all the items in the order are currently in stock and available for purchase.

References: https://docs.magento.com/user-guide/sales/order-reorder.html

Question # 8
What is dropshipping?
A. A retail technique in which a retailer uses a third-party to hold the inventory and ship the orders directly to the customer.
B. A shipping technique in which orders are shipped in bulk using the same transport after a merchant collects enough orders in the same geographical area.
C. A delivery technique in which the merchant is acting as the carrier instead of relying on 3rd-party shipping carriers like UPS or FedEx


A. A retail technique in which a retailer uses a third-party to hold the inventory and ship the orders directly to the customer.

Explanation:

Dropshipping is a retail technique in which a retailer does not keep products in stock, but instead transfers customer orders and shipment details to a third-party supplier, who then ships the goods directly to the customer. This way, the retailer does not have to handle product inventory or fulfillment.

References:

https://www.shopify.com/encyclopedia/what-is-dropshipping

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