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Salesforce CRT-261 Exam Dumps

Exam Name: Salesforce Certified Service cloud consultant (WI24)
Certification Name: Certified Service Cloud Consultant

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  • Total Questions: 198
  • Last Updation Date: 26-Mar-2024

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The Support Manager at Universal Containers is getting inaccurate agent performance
reports. After researching the data, the Salesforce Administrator has identified hundreds of
cases that are closed, but still owned by a queue.
Which two solutions should a Consultant recommend to correct this problem? Choose 2answers

 

Create a case assignment rule to ensure cases are owned by a user when closed.

 

Use a data tool to update the owner field on closed cases.

 

Create a Process Builder and Flow to change the owner on closed cases.

 

Create a case validation rule to ensure cases are owned by a user when closed.


Create a case assignment rule to ensure cases are owned by a user when closed.


Use a data tool to update the owner field on closed cases.






Universal Containers wants to provide its five million customers a solution where customers
can submit inquiries, monitor the status of those inquiries, and view their contact
information.
Which type of Community license should be used to meet these requirements?

 

Company Community

 

Employee Community

 

Customer Community

 

Partner Community


Customer Community






A company is changing its case management system to Salesforce. All active accounts,
contacts, and closed cases for the past 5 years must be migrated to Salesforce for go-live.
Which approach should be used for the data migration?

 

Prepare, Plan, Test, Execute, Validate

 

Plan, Prepare, Test, Execute, Validate

 

Prepare, Plan, Validate, Execute, Test

 

Plan, Prepare, Validate, Execute, Test


Plan, Prepare, Validate, Execute, Test




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