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SAP CRT-261 Exam Dumps

Exam Name: Certification Preparation for Service Cloud Consultant
Certification Name: Certified Service Cloud Consultant

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  • Total Questions: 65
  • Last Updation Date: 8-Sep-2023

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Universal Containers wants customers to have the ability to log cases with structured data
and route based on Urgency and Product Line.
How should a Consultant accomplish this?

 

Standard Email-to-Case with assignment rules

 

Lightning Email with web routing prioritization

 

Omni-Channel with prioritized queues

 

Standard Web-to-Case with assignment rules


Standard Email-to-Case with assignment rules






Which feature should a Consultant configure to allow global Service Reps to call customers
from within the Lightning Service Console?

 

Open CTI

 

Macros

 

Local Presence

 

Lightning Dialer


Lightning Dialer






What are two design considerations for a Live Agent implementation? Choose 2 answers

 

Chat Visitor Browser

 

Chat Window Title

 

Chat Character Limit

 

Idle Connection Timeout


Chat Visitor Browser


Idle Connection Timeout




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