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Salesforce CRT-261 Exam Dumps

Exam Name: Salesforce Certified Service cloud consultant (WI24)
Certification Name: Certified Service Cloud Consultant

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  • Total Questions: 198
  • Last Updation Date: 1-Jun-2024

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Which feature should a Consultant recommend to allow a Tier 2 Service Representative to
take over case processing from Tier l and know how far Tier l had progressed in
troubleshooting?

 

Service Console Macros

 

Lightning Guided Engagement

 

Path for Cases


Lightning Guided Engagement






A consulting firm has been retained to implement a new Service Cloud platform for a
company. This company requires quick iterations and a speedy project completion. The
company has requested frequent project updates for check-ins and refinement.
Which methodology should the Consultant recommend to meet the given requirements?

 

Kanban

 

Lightning Platform

 

Agile


Agile






Universal Containers wants customers to have the ability to log cases with structured data
and route based on Urgency and Product Line.
How should a Consultant accomplish this?

 

Standard Email-to-Case with assignment rules

 

Lightning Email with web routing prioritization

 

Omni-Channel with prioritized queues


Standard Email-to-Case with assignment rules




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