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CRT-251 Practice Questions

Question # 1

Universal Containers wants to implement a website for a new product launch. The site should be
publicly available, allow visitors to submit requests for information, and be managed by the nontechnical
marketing team.
Which solution should the consultant recommend?

A.

Lightning Platform

B.

Salesforce Mobile Sites

C.

Lightning Components

D.

Customer Community



D.

Customer Community




Question # 2

The sales representatives at Universal Containers use various email applications and often receive
important customer emails where they are away from the office. Sales management wants to ensure
sales representatives are recording email activity with customers in Salesforce while they are away
from the office. Which solution should a consultant recommend to meet this requirement?


A.

Download and install a Salesforce universal connector for their smartphones and computers.

B.

Download and install the Salesforce for Outlook connector on their smartphones and computers.

C.

Forward emails using their Email-to-Salesforce email address from their smartphones and
computers.

D.

Copy and paste emails manually to the customer record in Salesforce from their smartphones and
computers.



C.

Forward emails using their Email-to-Salesforce email address from their smartphones and
computers.




Question # 3

Universal Containers has its sales representatives enter a new lead whenever they are prospecting a
new customer. After qualifying the new lead, a new opportunity must be created to track the deal.
Which three actions should a consultant recommend to enforce data quality and accuracy? (Choose
three.)

A.

Enable validation rules on the opportunity.

B.

Map custom lead fields to corresponding custom opportunity fields.

C.

Create an Apex trigger to perform data quality checks.

D.

Enable validation rules on the lead.

E.

Enable the lead conversion permission.



B.

Map custom lead fields to corresponding custom opportunity fields.


D.

Enable validation rules on the lead.


E.

Enable the lead conversion permission.




Question # 4

A marketing department that runs many concurrent campaigns has specified that the influence
timeframe for a campaign is 60 days. What is the impact on the campaign influence for opportunities
when a contact is associated to an opportunity in a contact role?

A.

Campaigns in which a contact became a member within the last 60 days will be associated and
displayed in Campaigns with Influenced Opportunities Report.

B.

All contacts associated with campaigns will be added to the campaign influence related list.

C.

Sales reps can choose which campaigns created within the last 60 days should be added to the
campaign influence related list.

D.

All campaigns created within the last 60 days will be added to the campaign influence related list.



A.

Campaigns in which a contact became a member within the last 60 days will be associated and
displayed in Campaigns with Influenced Opportunities Report.




Question # 5

Universal Containers has enables Advanced Currency Management.
How is the converted amount data reported on a report that spans time periods when the exchange
rate was different?

A.

Converted amounts are based on exchange rates that use the oldest entry.

B.

Converted amounts are based on the exchange rates entered in the opportunity.

C.

Converted amounts are based on exchange rates that use the current entry.

D.

Converted amounts are based on the historical exchange rate associated with the close date.



D.

Converted amounts are based on the historical exchange rate associated with the close date.




Question # 6

Universal Containers uses a seven-step selling methodology. Each sales stage corresponds with a step
in the methodology. The first stage is a preliminary qualification step, and opportunities in this stage
should NOT contribute to the forecast. Which two actions should a consultant recommend to meet
these requirements? Choose two answers.

A.

Instruct sales users to enter 0$ for the opportunity amount.

B.

Configure the first stage with the omitted forecast category.

C.

Override the forecast to be 0$ for first stage opportunities.

D.

Assign 0% probability to the first sales stage.



B.

Configure the first stage with the omitted forecast category.


D.

Assign 0% probability to the first sales stage.




Question # 7

Universal Containers has a private sharing model for accounts and opportunities. Each sales
representative is assigned to work with a desiccated sales engineer. The sales engineer will need
access to their assigned sales representatives’ accounts and opportunities.
What should a consultant recommend to meet this requirement?

A.

Have the sales representatives manually share the accounts and opportunities with their assigned
sales engineers.

B.

Create criteria-based sharing rules to share the accounts and opportunities with sales engineer.

C.

Enable account teams selling and have each sales representative configure their default teams.

D.

Create a trigger to add the sales engineers to their sales representatives’ account and opportunity
teams.



C.

Enable account teams selling and have each sales representative configure their default teams.




Question # 8

The members of an opportunity team at Universal Containers are working together to close an
opportunity. The sales engineer on the team is having trouble keeping up with the active quote. How
can the sales engineer identify the opportunity’s active quote?

A.

Reference the last modified date on the quotes.

B.

Reference the synced quote field on the opportunity record.

C.

Reference synced quote history on the opportunity.

D.

Follow the opportunities’ quotes in Chatter.



B.

Reference the synced quote field on the opportunity record.




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