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Certified-Strategy-Designer Practice Questions

Question # 1
Cloud Kicks is going to conduct research with users of products to better understand their needs. What are some safeguards that should be put in place to ensure the research is conducted ethically?
A. A customer journey map, research scenario, and a RAID log
B. A hypothesis, project plan, and financial reimbursement for users
C. A code of conduct, ethics training, and a research data handling polic


C. A code of conduct, ethics training, and a research data handling polic

Explanation:

Some safeguards that should be put in place to ensure the research is conducted ethically are a code of conduct, ethics training, and a research data handling policy. A code of conduct is a set of principles and guidelines that define ethical behavior and expectations for researchers and participants. Ethics training is a way to educate researchers on ethical issues and best practices in conducting research. A research data handling policy is a document that specifies how research data will be collected, stored, accessed, shared, analyzed, and disposed of in a secure and compliant manner. A customer journey map, research scenario, and a RAID log are tools for planning and documenting research activities, but they do not address ethical issues. A hypothesis, project plan, and financial reimbursement for users are elements of research design and execution, but they do not ensure ethical conduct.

Question # 2
Cloud Kicks (CK) has just added sustainability as a corporate value. CK has assigned a strategy designer to partner with the manufacturing team to look for opportunities to improve on its sustainability goals. What should the designer do to build and rationalize a case with this new team?
A. Meet with the manufacturing team and give them feasible solutions.
B. Analyze internal systems through the lens of environmental risk.
C. Present research on climate change to the manufacturing team


B. Analyze internal systems through the lens of environmental risk.

Explanation:

The best way to build and rationalize a case with a new team on sustainability goals is to analyze internal systems through the lens of environmental risk, as this helps identify opportunities and challenges for improvement and aligns with the corporate value of sustainability. Meeting with the team and giving them feasible solutions or presenting research on climate change may not be persuasive or relevant enough for the team.

Question # 3
A cross disciplinary team is starting a new design initiative for Cloud Kicks, and the strategy designer is loading the effort. What is one way to increase the team's psychological safety to encourage productive collaboration?
A. Ask everyone to share a personal experience.
B. Ask everyone their expected level of project involvement.
C. Ask everyone to introduce themselves via title and greatest success


A. Ask everyone to share a personal experience.

Explanation:

One way to increase the team’s psychological safety to encourage productive collaboration is to ask everyone to share a personal experience, as this helps build trust, empathy, and rapport among team members. Asking everyone their expected level of project involvement or introducing themselves via title and greatest success may not foster psychological safety, as they may create hierarchy, pressure, or competition.

Question # 4
A start-up specializing in healthcare is beginning the research and development phases for an application intended for patients and doctors. The strategy designer wants to help both audiences evaluate and prioritize ideas, opportunities, and features toward a shared understanding of a new patient experience. Which tool should be used to facilitate and share this vision"
A. Cross-functional survey
B. Storyboard
C. Creative brief


B. Storyboard

Explanation:

A storyboard is a tool that should be used to facilitate and share the vision of a new patient experience. A storyboard is a visual narrative that illustrates the user’s journey with a product or service, using sketches, images, or text. It helps communicate the value proposition and key features of the solution, and how it addresses the user’s needs and goals.

References:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-a-storyboard


Question # 5
A startup company that develops machine learning tools that track the performance of carbon dioxide and wants enforce perception validity of its data. The company starts by developing a need statement and a challenge statement. What is the communality between the two statements?
A. Both are solution free statementsBoth are tactics intended to solve problem
B. Both explain the scope of possible solution.


A. Both are solution free statementsBoth are tactics intended to solve problem

Explanation:

The commonality between a need statement and a challenge statement is that both are solution free statements, that is, they do not prescribe or imply any specific solution, but rather define the problem or opportunity space. Both are not tactics intended to solve the problem or explain the scope of possible solutions, as they are more focused on framing the problem.

Question # 6
While conceptualizing a new footwear line, the design team gained feedback that both employees and consumers are seeking more sustainable products. Leaders need more rationale to justify the investment. Which values-based design principle should be used to reinforce this feedback?
A. Create products from recycled materials.
B. Use energy from renewable resources.
C. Focus on creating enduring advantage


A. Create products from recycled materials.

Explanation:

The best values-based design principle to use to reinforce the feedback that both employees and consumers are seeking more sustainable products is to create products from recycled materials, as this helps reduce environmental impact, conserve resources, and demonstrate social responsibility. Using energy from renewable resources or focusing on creating enduring advantage may not be directly related to the product design.

Question # 7
Cloud Kicks has released a wearable device for athletes but struggles to find product market fit. The design team begins an initiative to better understand user needs and improve the device. What should the strategy designer do to engage with internal stakeholders invested in the project?
A. Assign specific tasks to each stakeholder so they each add something important to the project,
B. Survey stakeholders for insights and ideas, as their diverse perspectives are likely to uncover unmet needs.
C. Align stakeholders on what success for the looks like and throughout the project,


C. Align stakeholders on what success for the looks like and throughout the project,

Explanation:

Ensuring all stakeholders have a unified vision of success is crucial for maintaining project alignment and momentum. Regular involvement and clear communication about project goals and progress help keep stakeholders engaged and supportive, fostering a collaborative environment.

Question # 8
Cloud Kicks is excited about a new customer self-service initiative, Within the stakeholder team, a support manager has shared features they want to recreate from their previous; a product manager wants to implement new features that were not available in their previous system. There is a concern that conflicting demands may lead to organizational paralysis on the project. What should the strategy designer recommend to stakeholders to remediate risks?
A. Mop features between the two systems and let stakeholders prioritize,
B. Revisit customer research to inform internal prioritization.
C. Advise executive leadership to make the decision about priorities.


B. Revisit customer research to inform internal prioritization.

Explanation:

Returning to customer research ensures that decisions are based on user needs and insights, which can help reconcile internal differences by focusing on what matters most to customers. This customer-centric approach can guide prioritization and reduce the risk of organizational paralysis by aligning features with user demands.

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Salesforce Certified-Strategy-Designer Exam Dumps

Exam Name: Salesforce Certified Strategy Designer Exam (SU24)
Certification Name: Salesforce Strategy Designer

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  • Total Questions: 150
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