Question # 1 An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved? A. Risk analysisB. Sandbox testingC. End user acceptanceD. Lessons learned
Click for Answer
A. Risk analysis
Answer Description Explanation:
Risk analysis is the process of identifying and evaluating the potential threats and impacts of a change on the system, network, or service. It is an essential step before approving a change request, as it helps to determine the level of risk, the mitigation strategies, and the contingency plans. Risk analysis also helps to prioritize the change requests based on their urgency and importance12.
Question # 2 A user opened a ticket regarding a corporate-managed mobile device. The assigned technician notices the OS Is several versions out of date. The user Is unaware the OS version is not current because auto-update is turned on. Which of the following is MOST likely the cause of the Issue? A. The device does not have enough free space lo download the OS updates.B. The device needs domain administrator confirmation to update to a major release.C. The device is not compatible with the newest version of the OS.D. The device is restricted from updating due to a corporate security policy.
Click for Answer
D. The device is restricted from updating due to a corporate security policy.
Answer Description Explanation:
A corporate security policy can restrict a corporate-managed mobile device from updating its OS automatically, even if the auto-update feature is turned on. This can be done to prevent compatibility issues, security risks or performance problems caused by untested or unwanted updates. The device administrator can control when and how the updates are applied to the device. The device not having enough free space, needing domain administrator confirmation or being incompatible with the newest version of the OS are not likely causes of the issue, since the user would receive an error message or a notification in those cases.
Question # 3 A Linux technician needs a filesystem type that meets the following requirements:
A. FAT32B. exFATC. NTFS
Click for Answer
A. FAT32
Answer Description Explanation:
The ext3 file system is a Linux native file system that meets the requirements of the question. It has the following features:
All changes are tracked. The ext3 file system uses a journaling mechanism that
records all changes to the file system metadata in a special log called the journal before applying them to the actual file system. This ensures that the file system can be restored to a consistent state in case of a power failure or system crash12. The possibility of file corruption is reduced. The journaling feature of ext3 also reduces the possibility of file corruption, as it avoids the need for a full file system check after an unclean shutdown. The file system can be quickly replayed from the journal and any inconsistencies can be fixed12.
Data recovery is easy. The ext3 file system supports undeletion of files using tools such as ext3grep or extundelete, which can scan the file system for deleted inodes and attempt to recover the data blocks associated with them34.
Question # 4 A customer installed a new web browser from an unsolicited USB drive that the customer received in the mail. The browser is not working as expected, and internet searches are redirected to another site. Which of the following should the user do next after uninstalling the browser? A. Delete the browser cookies and history.B. Reset all browser settings.C. Change the browser default search engine.D. Install a trusted browser.
Click for Answer
D. Install a trusted browser.
Answer Description Explanation:
The customer’s web browser is likely infected by a browser hijacker, which is a type of malware that changes the browser’s settings and redirects the user to malicious websites. A browser hijacker can also steal the user’s personal data, display unwanted ads, and install more malware on the device. To remove a browser hijacker, the user should first uninstall the browser from the Control Panel, then scan the device with an antivirus or anti- malware program, and finally install a trusted browser from a legitimate source. Deleting the browser cookies and history, resetting the browser settings, or changing the browser default search engine may not be enough to get rid of the browser hijacker, as it may have embedded itself into the system or other browser components.
Question # 5 A technician needs to import a new digital certificate and place it in the proper location. Which of the following Control Panel utilities should the technician use to import the certificate? A. Internet OptionsB. Network and Sharing CenterC. Credential ManagerD. Security and Maintenance
Click for Answer
A. Internet OptionsQuestion # 6 A user reports that antivirus software indicates a computer is infected with viruses. The
user thinks this happened white browsing the internet. The technician does not recognize
the interface with which the antivirus message is presented. Which of the following is the
NEXT step the technician should take? A. Shut down the infected computer and swap it with another computerB. Investigate what the interface is and what triggered it to pop upC. Proceed with initiating a full scan and removal of the viruses using the presented
interfaceD. Call the phone number displayed in the interface of the antivirus removal tool
Click for Answer
C. Proceed with initiating a full scan and removal of the viruses using the presented
interface
Answer Description Explanation :
Question # 7 When visiting a particular website, a user receives a message stating, "Your connection is not private." Which of the following describes this issue? A. Certificate warningB. MalwareC. JavaScript errorD. Missing OS update
Click for Answer
A. Certificate warning
Answer Description Explanation:
A certificate warning is a message that appears when a web browser cannot verify the identity or security of a website. It usually means that there is a problem with the website’s SSL certificate, such as expiration, invalidity, or mismatch. A certificate warning can indicate that the website is unsafe or compromised, and that the user’s connection is not private123.
Question # 8 Once weekly a user needs Linux to run a specific open-source application that is not
available for the currently installed Windows platform. The user has limited bandwidth
throughout the day. Which of the following solutions would be the MOST efficient, allowing
for parallel execution of the Linux application and Windows applications? A. Install and run Linux and the required application in a PaaS cloud environmentB. Install and run Linux and the required application as a virtual machine installed under
the Windows OSC. Use a swappable drive bay for the boot drive and install each OS with applications on its
own drive Swap the drives as neededD. Set up a dual boot system by selecting the option to install Linux alongside Windows
Click for Answer
B. Install and run Linux and the required application as a virtual machine installed under
the Windows OS
Answer Description The user should install and run Linux and the required application as a virtual machine
installed under the Windows OS. This solution would allow for parallel execution of the
Linux application and Windows applications2.
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