Question # 1 A technician is installing a program from an ISO file. Which of the following steps should
the technician take? A. Mount the ISO and run the installation file.B. Copy the ISO and execute on the server.C. Copy the ISO file to a backup location and run the ISO file.D. Unzip the ISO and execute the setup.exe file.
Click for Answer
A. Mount the ISO and run the installation file.
Answer Description Explanation :
Mounting the ISO and running the installation file is the correct way to install a program
from an ISO file. An ISO file is an image of a disc that contains all the files and folders of a
program. Mounting the ISO means creating a virtual drive that can access the ISO file as if
it were a physical disc. Running the installation file means executing the setup program that will install the program on the computer.
Question # 2 A remote user is experiencing issues with Outlook settings and asks a technician to review the settings. Which of the following can the technician use to access the user's computer remotely? A. VPNB. RDPC. RMMD. SSH
Click for Answer
C. RMM
Answer Description Explanation:
One of the possible ways to access the user’s computer remotely is to use RDP, which stands for Remote Desktop Protocol. RDP is a protocol that allows a user to connect to another computer over a network and use its graphical interface. RDP is commonly used for remote desktop software, such as Microsoft Remote Desktop Connection1. To use RDP, the user’s computer must run RDP server software, and the technician must run RDP client software. The technician can then enter the user’s IP address or hostname, and provide the appropriate credentials to log in to the user’s computer. Once connected, the technician can view and control the user’s desktop, and review the Outlook settings.
Question # 3 Users report that a network printer intermittently goes offline during the day. Which of the following commands should the technician use to confirm whether the printer has connectivity issues? A. pingB. netstatC. netD. nslookup
Click for Answer
A. ping
Answer Description Explanation:
To confirm whether a network printer has connectivity issues, the technician should use: ping: This command checks the connectivity to the printer by sending packets and measuring the response time. It helps determine if the printer is reachable on the network.
netstat: Provides statistics and current network connections but does not directly confirm connectivity to a specific device.
net: Used for network resources management but not specifically for checking connectivity.
nslookup: Used for querying DNS to obtain domain name or IP address mapping, not for checking connectivity.
Question # 4 A technician needs to troubleshoot a user's computer while the user is connected to the
system. The technician must also connect to the user's system using remote access tools
built in to Windows Which of the following is the best option to troubleshoot the user's
computer? A. Screen shareB. MSRAC. Virtual network computerD. RDP
Click for Answer
B. MSRA
Answer Description Explanation:
To troubleshoot a user's computer remotely while the user is connected, the best option is
Microsoft Remote Assistance (MSRA). MSRA allows the technician to view and control the
user's screen with their permission, facilitating an effective troubleshooting session without
disconnecting the user.
Question # 5 Which of the following features can a technician use to ensure users are following password length requirements? A. Group PolicyB. Log-on scriptC. Access controllistD. Security groups
Click for Answer
A. Group Policy
Answer Description Explanation:
Group Policy is a feature in Windows that allows network administrators to manage and configure operating system, application settings, and user settings in an Active Directory environment. It can enforce password policies across the network, including password length requirements, making it the best tool for ensuring compliance with security policies.
Question # 6 A payroll workstation has data on it that needs to be readily available and can be recovered
quickly if something is accidentally removed. Which of the following backup methods
should be used to provide fast data recovery in this situation? A. FullB. DifferentialC. SyntheticD. Incremental
Click for Answer
A. Full
Answer Description Explanation:
A full backup does not depend on any previous backups, unlike differential or incremental backups, which only save the changes made since the last backup. A synthetic backup is a type of full backup that combines an existing full backup with incremental backups to create a new full backup, but it still requires multiple backup sets to recover data. Therefore, a full backup is the most suitable for the payroll workstation that needs to have its data readily available and recoverable. You can learn more about the differences between full, differential, incremental, and synthetic backups from this article.
Question # 7 Which of the following ensures data is unrecoverable on a lost or stolen mobile device? A. Device encryptionB. Remote wipeC. Data backupD. Fingerprint reader
Click for Answer
B. Remote wipe
Answer Description Explanation:
To ensure data is unrecoverable on a lost or stolen mobile device, the best solution is:
Remote wipe: This feature allows the device owner or IT administrator to remotely
erase all data on the device, ensuring that it cannot be recovered by unauthorized
users.
Device encryption: While important for protecting data, encryption alone does not
remove data from the device.
Data backup: Ensures data is saved elsewhere but does not make it
unrecoverable on the lost or stolen device.
Fingerprint reader: Provides security for accessing the device but does not affect
data recovery if the device is compromised.
Reference:
CompTIA A+ 220-1102 Exam Objectives, Section 2.7: Explain common methods for
securing mobile and embedded devices.
Mobile device security practices documentation.
Question # 8 A security administrator teaches all of an organization's staff members to use BitLocker To Go. Which of the following best describes the reason for this training? A. To ensure that all removable media is password protected in case of loss or theftB. To enable Secure Boot and a BIOS-level password to prevent configuration changesC. To enforce VPN connectivity to be encrypted by hardware modulesD. To configure all laptops to use the TPM as an encryption factor for hard drives
Click for Answer
A. To ensure that all removable media is password protected in case of loss or theft
Answer Description Explanation: Detailed Explanation with Core 2 References:BitLocker To Go is a feature in Windows that allows for encryption of removable drives to protect sensitive information. Training staff on BitLocker To Go ensures that if a removable drive is lost or stolen, it will be password-protected and encrypted, making the data inaccessible to unauthorized individuals. This aligns with Core 2 objectives related to security measures for data-at-rest encryption and best practices for safeguarding information (CompTIA A+ Core 2 Objective 2.6).
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