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Cisco 500-052 Exam Dumps

Exam Name: Deploying Cisco Unified Contact Center Express
Certification Name: Cisco Specialist

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  • Total Questions: 90
  • Last Updation Date: 16-Apr-2024

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Cisco Finesse supports the use of custom call variable layouts. How does the agent
desktop determine which layout to use?

 

The name of the layout is passed to the agent desktop via a keyword variable that is
named user layout.

 

The layout is associated to the team under Team Resources.

 

The layout is associated to the CSQ definition.

 

The layout is associated to the desktop layout under Team Resources.


The name of the layout is passed to the agent desktop via a keyword variable that is
named user layout.





Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or
initiate a call?

 

The My Statistics tab hosts the gadget.

 

The Home tab hosts the gadget.

 

The Manage Customer tab hosts the gadget.

 

The gadget to initiate or accept a call is common and is not tied to a specific tab


The Manage Customer tab hosts the gadget.





What is the maximum number of contacts that Cisco Finesse supports in a phone book?

 

2000

 

1500

 

500

 

300


1500


http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/f
inesse_1001/user/guide/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-
1001/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001_chapter_0101.html


Cisco 500-052 dumps

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