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Cisco 820-605 Exam Dumps

Exam Name: Cisco Customer Success Manager (CSM)
Certification Name: Digital Transformation Specialist

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  • Total Questions: 124
  • Last Updation Date: 5-Feb-2024


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What are two barriers of adoption in an organization? (Choose two.)


new product sales motion


lack of knowledge on solution


organizational announcements


implementation issues


hiring practices

lack of knowledge on solution

implementation issues

A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?


Quarterly Success Review build and delivery


service introduction to confirm that they know how to submit service issues at the go live


initial user group identified and their use cases confirmed


customer’s stakeholders and their business outcomes


additional features that will align with the business outcomes

Quarterly Success Review build and delivery

customer’s stakeholders and their business outcomes

Which of these is included in a success plan?


confidential customer information


customer business outcomes


customer HR processes


services cost

customer business outcomes

services cost

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