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Cisco 820-605 Exam Dumps

Exam Name: Cisco Customer Success Manager (CSM)
Certification Name: Digital Transformation Specialist

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  • Total Questions: 124
  • Last Updation Date: 5-Feb-2024

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What are two barriers of adoption in an organization? (Choose two.)

 

new product sales motion

 

lack of knowledge on solution

 

organizational announcements

 

implementation issues

 

hiring practices


lack of knowledge on solution


implementation issues






A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?



 

Quarterly Success Review build and delivery

 

service introduction to confirm that they know how to submit service issues at the go live

 

initial user group identified and their use cases confirmed

 

customer’s stakeholders and their business outcomes

 

additional features that will align with the business outcomes


Quarterly Success Review build and delivery


customer’s stakeholders and their business outcomes






Which of these is included in a success plan?

 

confidential customer information

 

customer business outcomes

 

customer HR processes

 

services cost


customer business outcomes


services cost




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