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Cisco 820-605 Exam Dumps

Exam Name: Cisco Customer Success Manager (CSM)
Certification Name: Digital Transformation Specialist

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  • Total Questions: 124
  • Last Updation Date: 1-Jul-2024


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Which two actions are critical when communicating with executives? (Choose two.) 


Keep services as a primary topic


Focus on the value achieved


Incorporate the sales team’s plan

Focus on the value achieved

In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?


Document the session, stakeholder interests, and metrics for leadership


Create a success plan to be reviewed with the customer at the next review meeting


Provide technical configuration for development

Document the session, stakeholder interests, and metrics for leadership

Your customer’s business outcome is to drive employee efficiencies. Which key metrics measure this outcome?


increase in new subscribers or increase in end users


number of incidents reported or number of compliance issues


reduction in headcount or operational support costs

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