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Cisco 820-605 Exam Dumps

Exam Name: Cisco Customer Success Manager (CSM)
Certification Name: Digital Transformation Specialist

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  • Total Questions: 124
  • Last Updation Date: 26-Mar-2024

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Which two outcomes are expansion opportunities within customer success? (Choose two.)

 

expansion of solution features

 

renewal of solution subscription

 

purchase of a new solution

 

deployment of solution

 

expansion of solution services


expansion of solution features


deployment of solution






Which two actions are in adoption campaign? (Choose two.)

 

messaging to users on best practice approaches to their solution

 

messaging to stakeholders on new product releases

 

messaging to stakeholders on the new features of their solution

 

survey sent to all end users

 

renewal reminder to stakeholders


messaging to users on best practice approaches to their solution


messaging to stakeholders on the new features of their solution


Reference: https://support.totango.com/hc/en-us/articles/206811036-Putting-Customer-
Success-Campaigns- Into-Action





Which of these is included in a success plan?

 

confidential customer information

 

customer business outcomes

 

customer HR processes

 

services cost


customer business outcomes


services cost




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