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Cisco 820-605 Exam Dumps

Exam Name: Cisco Customer Success Manager (CSM)
Certification Name: Digital Transformation Specialist

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  • Total Questions: 124
  • Last Updation Date: 1-Jul-2024

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Which two actions are critical when communicating with executives? (Choose two.) 

 

Keep services as a primary topic

 

Focus on the value achieved

 

Incorporate the sales team’s plan


Focus on the value achieved







In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?

 

Document the session, stakeholder interests, and metrics for leadership

 

Create a success plan to be reviewed with the customer at the next review meeting

 

Provide technical configuration for development


Document the session, stakeholder interests, and metrics for leadership






Your customer’s business outcome is to drive employee efficiencies. Which key metrics measure this outcome?

 

increase in new subscribers or increase in end users

 

number of incidents reported or number of compliance issues

 

reduction in headcount or operational support costs





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