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Cisco 820-605 Exam Dumps

Exam Name: Cisco Customer Success Manager (CSM)
Certification Name: Digital Transformation Specialist

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  • Total Questions: 124
  • Last Updation Date: 8-Sep-2023

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A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?



 

Quarterly Success Review build and delivery

 

service introduction to confirm that they know how to submit service issues at the go live

 

initial user group identified and their use cases confirmed

 

customer’s stakeholders and their business outcomes

 

additional features that will align with the business outcomes


Quarterly Success Review build and delivery


customer’s stakeholders and their business outcomes






The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

 

Suggest that the customer replace their existing staff

 

Provide the customer with a chargeable deployment service

 

Re-enforce the time to value of the solution

 

Give the customer a discount on a future purchase


Re-enforce the time to value of the solution






A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?

 

Utilize a digital engagement so all your customers experience the touch of customer success

 

Utilize people to focus on the elite customers for a 1:1 or 1:few onsite customer success experience

 

Utilize the service team to form a larger internal team to lead the engagement

 

Utilize people to focus your customers in a 1:many customer success experience


Utilize a digital engagement so all your customers experience the touch of customer success




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