Question # 1 A business analyst (BA) is in the process of documenting requirements. The BA wrote the
following user story: As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if
the team's daily activities are meeting the set goals. ’’A. Able to monitor the sales team's performanceB. Able to click the Run button on sales reportsC. Able to view the sales team's reports
Click for Answer
A. Able to monitor the sales team's performanceQuestion # 2 The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail
Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing
environment, wrote test cases, and created a process to track and manage reported bugs.
Which additional step is required during the UAT planning process? A. Identify power usersB. Schedule deploymentC. Gather business requirements
Click for Answer
A. Identify power users
Answer Description Explanation : The first step that the business analyst should take before starting UAT is to
identify power users. Power users are users who have extensive knowledge and
experience with using Salesforce, and can provide valuable feedback and insights during
UAT. Power users can help to write, review, and execute UAT scenarios, as well as train
and support other users during UAT. Power users can also act as champions for change
management, and help to promote adoption and satisfaction with the solution. The
business analyst should identify power users from different roles, teams, or regions,
depending on the scope and scale of the project. The business analyst should also
communicate with power users about their expectations, responsibilities, and availability for
UAT.
Question # 3 The Cloud Kicks business analyst (BA) is frustrated because the requirements tracking
spreadsheet is often incomplete or out-of-sync for the Slack transition project. The
development team has recommended that the BA use a DevOps tool as an alternative.
What are the benefits of using a DevOps tool in this situation? A. Tracks changes on a daily basis and provides a history of changes
B. Tracks changes for the testing team and provides access to user stories
C. Tracks changes in real time and provides a single source of truth
Click for Answer
C. Tracks changes in real time and provides a single source of truth
Answer Description Explanation : This answer states that using a DevOps tool can help to track changes in
real time and provide a single source of truth as the benefits of using a DevOps tool in this
situation where the requirements tracking spreadsheet is often incomplete or out-of-sync
for the Slack transition project. A DevOps tool is a software application that supports the
collaboration and automation of development and operations teams, such as Git, Jira, or
Azure DevOps. A DevOps tool can help to track changes in real time by synchronizing the
code changes, user stories, tasks, and bugs across different environments and branches.
A DevOps tool can also help to provide a single source of truth by storing and managing all
the project artifacts, such as requirements, code, tests, and documentation, in one
centralized location that is accessible and visible to all project team members.
Question # 4 Cloud Kicks has decided to implement a case management process through Service
Cloud. A business analyst (BA) has been tasked with writing requirements for this new
feature.
Which process should the BA follow to draft and finalize the requirements? A. 1. Review information from the discovery.B. 1. Review information from the discovery.C. 1. Review information from the
Click for Answer
C. 1. Review information from the
Answer Description Explanation :
This answer states that following these steps is the process that the BA should follow to
draft and finalize the requirements for implementing a new Service Cloud feature for Cloud
Kicks. Reviewing information from the discovery means that the BA revisits the information
or data that was collected during the discovery phase, such as business goals, stakeholder
needs, pain points, opportunities, etc. Asking clarifying questions means that the BA seeks
to understand and verify the information or data that was collected, and to resolve any
ambiguities or conflicts among them. Drafting requirements means that the BA writes down
the statements that describe what the solution must do or have to meet the business goals
and stakeholder needs. Refining and confirming requirements means that the BA revises
and validates the requirements with the stakeholders, and ensures that they are clear,
concise, consistent, and complete. Prioritizing which requirements will be included in the
minimum viable product means that the BA determines which requirements are essential or
desirable for delivering a solution that provides value to the stakeholders, and which
requirements can be deferred or excluded from the scope.
Question # 5 Northern Trail Outfitters (NTO) wants to address a recent group of complaints it received
from the service team The NTO Salesforce team was alerted Chat the current routing
process is preventing cases from reacting the correct service team without manual
intervention.
Which action should the business analyst take to best understand and document the and
recommend a future state? A. Organize a brainstorming session with service team leadership.B. Engage in a live process modeling exercise with the service team.C. Review individual surveys and questionnaires from the service team.
Click for Answer
B. Engage in a live process modeling exercise with the service team.
Answer Description Explanation : This answer states that engaging in a live process modeling exercise with
the service team is what the BA should do to best understand and document the current
state and recommend a future state for addressing a recent group of complaints from UC’s
service team about automated case assignments in Service Cloud. A live process modeling
exercise is an activity where the BA works with the service team members to create and
validate a visual representation of how they perform their tasks or activities related to case
assignments in Service Cloud. A live process modeling exercise can help the BA to best
understand and document the current state by capturing and verifying the inputs, outputs,
steps, decisions, roles, etc. of case assignments in Service Cloud from different
perspectives and sources of information. A live process modeling exercise can also help
the BA to recommend a future state by identifying and prioritizing the gaps or issues in
case assignments in Service Cloud, and by proposing and evaluating possible
improvements or solutions for them.
Question # 6 The project team is building a Sales Cloud implementation. The business analyst (BA)
wants to make sure the solution meets the needs of the business. The BA needs to identify
where user testing should occur and who should participate.
Which approach should the BA follow? A. Create a scratch org and give the development team access to it.B. Create a partial sandbox and give the VP of sales access to it.C. Create a full copy sandbox and give power users access to it
Click for Answer
C. Create a full copy sandbox and give power users access to it
Answer Description Explanation : A full copy sandbox is a copy of a production environment that includes all
data and metadata. It is suitable for user testing because it provides a realistic and isolated
environment where users can test changes without affecting live data or users. Power
users are users who have extensive knowledge and experience with the business domain
and processes. They can provide valuable feedback and insights on whether the solution
meets their expectations and requirements. A scratch org is a temporary and lightweight
environment that is suitable for development and testing of code-based changes, but not for user testing of declarative changes. A partial sandbox is a copy of a production
environment that includes some data and all metadata. It is suitable for quality assurance
testing, but not for user testing because it may not have enough data to cover all scenarios.
Question # 7 Northern Trail Outfitters is implementing Marketing Cloud. Stakeholders are having a difficult time conceptualizing how Marketing Cloud uses insights to create journeys. The Business analyst (BA) has been asked to show stakeholders how it works so the implementation project can move forward. Timelines are two tight to present a demo, and approval from stakeholders is needed soon in order to keep the project on track.
What should the BA do to help stakeholders visualize how it will work? A. Create a UPN (Universal Process Notation) diagram.B. Build a capability model.C. Schedule a storyboarding session.
Click for Answer
C. Schedule a storyboarding session.
Answer Description Explanation:
Question # 8 In which of the following app markets CANT the Salesforce App be found? A. Google PlayB. AppExchangeC. App Store
Click for Answer
B. AppExchange
Answer Description Explanation : The Salesforce App cannot be found in the AppExchange market. The
AppExchange is a marketplace for Salesforce apps, components, and consulting services,
but it does not host the official Salesforce app itself. The Salesforce App can be found in
Google Play and App Store markets for Android and iOS devices respectively.
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