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ITIL-4-Foundation Practice Questions

Question # 1

Which practice coordinates the classification, ownership and communication of service requests and incidents?

A.

Supplier management

B.

Service desk

C.

Problem management

D.

Relationship management



B.

Service desk



Question # 2

Which TWO statements about the 'service request management' practice are CORRECT?
1. Service requests are part of normal service delivery
2. Complaints can be handled as service requests 
3. Service requests result from a failure in service
4. Normal changes should be handled as service requests

A.

3 and 4

B.

2 and 3

C.

1 and 4

D.

1 and 2



D.

1 and 2



Question # 3

Identify the missing words in the following sentence.
The management of information security incidents usually requires [?]. 

A.

Immediate escalation

B.

Specialist teams

C.

A separate process

D.

Third party support



C.

A separate process



Question # 4

Which statement about service desks is CORRECT?

A.

The service desk should work in close collaboration with support and development teams

B.

The service desk should rely on self-service portals instead of escalation to support teams

C.

The service desk should remain isolated from technical support teams

D.

The service desk should escalate all technical issues to support and development teams



A.

The service desk should work in close collaboration with support and development teams



Question # 5

Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].

A.

assets

B.

values

C.

elements

D.

services



D.

services



Question # 6

Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

A.

Relationship management

B.

Continual improvement

C.

Service configuration management

D.

Service level management



B.

Continual improvement



Question # 7

Which of the following is an example of incident?

A.

A backup server is being rebooted while services are running on the primary server

B.

An application is not available during the business hours

C.

A user has requested access to a shared repository

D.

A user wants to reset the password of a server



B.

An application is not available during the business hours



Question # 8

Which practice updates information relating to symptoms and business impact?

A.

Service level management

B.

Change control

C.

Service request management

D.

Incident management



D.

Incident management



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ITIL ITIL-4-Foundation Exam Dumps

Exam Name: ITIL 4 Foundation Exam
Certification Name: ITIL 4

ITIL ITIL-4-Foundation exam dumps are created by industry top professionals and after that its also verified by expert team. We are providing you updated ITIL 4 Foundation Exam exam questions answers. We keep updating our ITIL 4 practice test according to real exam. So prepare from our latest questions answers and pass your exam.

  • Total Questions: 532
  • Last Updation Date: 16-Sep-2024

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