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MB-240 Practice Questions

Question # 1
You are setting up assets for a customer. The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view. Solution: You create each serialized component as a sub-asset to its parent asset. Does this meet the goal?
A. Yes
B. No


A. Yes


Question # 2
You have created a new entity to tie to the Asset to capture key data. You launch the Microsoft Dynamics 365 Field Service mobile app in offline mode. You need to ensure that you can see the entity. What should you do?

A. Sign in to the System Business Settings to ensure the entity is enabled for mobile offline.
B. Enable the entity for mobile.
C. Sign in to Power Apps, and ensure the entity is enabled for mobile offline.
D. Sign in to Power Apps, and ensure the entity is enabled for Microsoft Outlook mobile offline.


C. Sign in to Power Apps, and ensure the entity is enabled for mobile offline.


Question # 3
You are implementing Connected Field Service. You need to provide a list of loT components that can be used within Connected Field Service. Which three loT components are applicable? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
A. Azure Blob Storage
B. Azure SQL Database
C. App Services
D. Cognitive Services
E. Azure Cosmos Database


A. Azure Blob Storage
C. App Services


Question # 4
You are managing your organization's assets. You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site. How should you structure the system to manage this request?
A. Use asset properties to provide location details.
B. Attach a functional location to each asset.
C. Create a detailed service account tree.
D. Create a custom entity to house asset location details.


B. Attach a functional location to each asset.


Question # 5
Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately. You need to configure the schedule board so that bookings are easily visible to the dispatchers. How can you configure Dynamics Field Services to increase booking visibility?
A. Configure a work order type for high priority issues, to help categorize high priority work order records.
B. Configure an Incident type for high priority incidents on work order records.
C. Configure the status color for a booking status record, to identify high priority work order records.
D. Configure a priority record to allow you to identify high priority work order records.


C. Configure the status color for a booking status record, to identify high priority work order records.


Question # 6
You are implementing Microsoft Dynamics 365 Field Service. The customer wants to use the system to capture changes in various system readings when a technician is onsite servicing an asset. What should you recommend?
A. Create asset categories and track the changes from each work order.
B. Use the Asset Category Log history to track the changes.
C. Train the field technicians to take detailed notes on the asset on the work order.
D. Use the Asset Property Log history to track the changes.


A. Create asset categories and track the changes from each work order.


Question # 7
A customer experience manager wants to share a technician's phone number with a customer. The customer needs to be able to see the phone number in the customer experience portal and be able to communicate directly with the technician. The customer reports that they are not able to see the phone number in the portal. Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Verify that the customer is nor on the exclusion list.
B. Ensure the customers Communication Type is set to Both
C. Within the Customer Portal, update Show Resource Phone to Yes.
D. Verify that the Main Phone field is populated.
E. Ensure the customer's communication preference is set to Allowed


A. Verify that the customer is nor on the exclusion list.
E. Ensure the customer's communication preference is set to Allowed


Question # 8
You are a Microsoft Dynamics 365 Field Service dispatcher. A customer's work order has a particular characteristic and time requirement that is different from most other work orders. You need to be shown the most suitable resources, and manually book the one that matches the customer's requirements. What should you do?
A. Schedule by using drag and drop on the Schedule Board.
B. Schedule by using the Schedule Assistant.
C. Schedule the using Resource Scheduling Optimization.
D. Schedule by building a rule to automatically assign the customer-preferred resource.


A. Schedule by using drag and drop on the Schedule Board.


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Microsoft MB-240 Exam Dumps

Exam Name: Microsoft Dynamics 365 for Field Service
Certification Name: Microsoft Dynamics 365 for Field Service Functional Consultant Associate

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  • Total Questions: 196
  • Last Updation Date: 30-Dec-2024

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