Question # 1 You are a Customer Data Platform Specialist. Audience insights users state that they are not able to quickly find details on specific customers while searching customer profiles. You explain the index and search capabilities within audience insights. Which two statements are correct about configuring and using search and filter index capabilities? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. You can add up to 25 custom fields to index and configure filtering for each one of the fields as an administrator
B. The only fields that are available for indexing are the ones that exist in the customer profile that you created during the data unification process
C. You can only add a filter for a specific field from the search and filter index page in audience insights
D. Users with a contributor role can add fields on the search and filter index page in audience insights and configure how many filtered records to show
Click for Answer
B. The only fields that are available for indexing are the ones that exist in the customer profile that you created during the data unification process
C. You can only add a filter for a specific field from the search and filter index page in audience insights
Question # 2 You are a Customer Data Platform Specialist. You want to add data sources that connect to data in the organization’s Azure Data Lake. You need to enable data profiling for the entity within the data source while creating it. Which three actions should you perform in sequence to meet this requirement? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer Description
Question # 3 You are a Customer Data Platform Specialist. The sales team asks you for an update on its requirement to be able to create a marketing list in Dynamics 365 Sales from audience insights data. Which validation is necessary to satisfy the sales team’s requirement?
A. Validate ecom_email field is part of the Customer entity profile, and it is not merged with any other email from a different source.
B. Validate loyalty_email field is part of the unified customer entity profile, and it is not merged with any other email from a different source
C. Validate email field is part of the Loyalty Member entity and can be used as a filter when building a segment for export to Dynamics 365 Sales
D. Validate all contacts ingested from Dynamics 365 Sales are included in the segment and the proper filter is applied
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B. Validate loyalty_email field is part of the unified customer entity profile, and it is not merged with any other email from a different source
Answer Description Ability to use segments from the audience insights to generate marketing lists:
The Sales team needs to generate a marketing campaign based on segment of customers who have a Loyalty email. (loyalty.email)
Question # 4 You are a Customer Data Platform Specialist. Your company has audience insights set up as their Customer Data Platform (CDP). The product owner entered a user story on your backlog to add data from the new loyalty solution into the CDP. You defined the data source. You are ready to add the loyalty contacts to the data unification process. Which new data entity area should you select in the Map phase of the data unification process?
Answer Description
Question # 5 You are a Customer Data Platform Specialist. You completed an initial implementation of audience insights. The marketing team wants to send a survey to customers. The survey will determine their interest in several new services that your company may begin offering. The marketing team will use a new survey website that can provide the results in a format that allows you to perform a custom SFTP import without going through the data unification process. How can you display the levels of interest a customer has in each new service to users in Dynamics 365 Sales?
A. Configure an export to Dynamics 365 Sales, and add the fields to the contact form.
B. Enable the Customer Card Add-in. and add the timeline control to the contact form.
C. Create a Power Bl report that queries the activity timeline, and embed it on the contact form.
D. Enable the Customer Card Add-in. and add the enrichment control to the contact form.
Click for Answer
D. Enable the Customer Card Add-in. and add the enrichment control to the contact form.
Answer Description Reference: https://docs.microsoft.com/en-us/dynamics365/customer-insights/audienceinsights/ customer-card-add-in https://docs.microsoft.com/en-us/dynamics365/customer-insights/audienceinsights/ enrichment-sftp-custom-import
Question # 6 Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are a Customer Data Platform Specialist. Your company’s information technology department already ingested a CSV file with column names in the first row into audience insights. You are asked to clean and transform the data to get it ready for unification. What can you do to satisfy the requirements? Solution: Clean the data by transforming the first row to be used as headers, defining column types to be appropriate field types, and naming the query. Create a full name column if it does not exist by merging the columns for the first name and last name. Click “Next” and your data is now ready for unification. Does this meet the goal?
A. Yes
B. No
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Question # 7 You are a Customer Data Platform Specialist. Your company operates mainly in the business-to-business (B2B) space. The chief marketing officer (CMO) asks you to implement audience insights and ensure that it can handle the company’s B2B scenarios and data. Which statement is correct when considering audience insights for business accounts versus individual consumers?
A. The out-of-the-box product recommendation prediction model is available for business accounts.
B. Data ingestion features are different for business accounts and individual customers
C. Some enrichment types are available only for individual customer scenarios, while others are exclusively available for business accounts
D. Business accounts and individual consumers share the same audience insights environment.
Click for Answer
C. Some enrichment types are available only for individual customer scenarios, while others are exclusively available for business accounts
Question # 8 You are a Customer Data Platform Specialist. Dynamics 365 Customer Insights (CI) users have complained that they are not able to quickly find customers using main demographic data points. You must ensure users are able to search customers using any of the available fields. Which two statements define the actions that should be completed to satisfy this requirement? Each option represents a partial solution.
NOTE: Each correct selection is worth one point.
A. Validate you have access to edit the Search and index pages in audience insights
B. On the Search and filter index pane, add Last Name, Full Name, Email. Cell Phone. Street Address, and DOB fields to Index. Click Save and Run.
C. You must run Merge in order to view the newly added fields on the customer profile.
D. On the Search and filter index pane. Add Last Name, FullName, Email, Home Phone. DOB fields to Index. Click Save and Run.
Click for Answer
A. Validate you have access to edit the Search and index pages in audience insights
B. On the Search and filter index pane, add Last Name, Full Name, Email. Cell Phone. Street Address, and DOB fields to Index. Click Save and Run.
Answer Description Explanation: The following fields from the unified customer record should be added to index: Last Name, Full Name, Email, Cell Phone, Street Address, DOB. Reference: https://docs.microsoft.com/en-us/dynamics365/customer-insights/audience-insights/searchfilter- index
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