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PEGACPLSA88V1 Practice Questions

Question # 1
As a Customer Service Representative, you present an offer to a customer who called to learn more about a new product. The customer rejects the offer. What is the next step that Pega Customer Decision Hub takes?
A. Stops presenting offers to the customer
B. Adds the customer to the potential churn list
C. Reevaluates the Next-Best-Action
D. Sends a detailed email about the offer


C. Reevaluates the Next-Best-Action

Explanation:

Next-Best-Action Reevaluation:When a customer rejects an offer, Pega Customer Decision Hub reevaluates the Next-Best-Action to determine the next most relevant action for the customer. This ensures that the customer's needs and preferences are continuously considered.

Process Steps:

Capture the rejection event.

Trigger the reevaluation process.

Determine the next best offer or action based on updated customer data and context.

References:

Pega Documentation on Customer Decision Hub outlines the process of handling offer rejections and reevaluating Next-Best-Actions.


Question # 2
Identify three rule types that are used in defining Authentication Service data instances. (Choose Three)
A. Data pages
B. Activities
C. Connectors
D. Reports
E.

Data transforms <br>



A. Data pages

B. Activities

E.

Data transforms <br>


Explanation:

To define Authentication Service data instances in Pega, the following rule types are used:

Data pages: Used to retrieve and store authentication-related data.

Activities: Perform operations such as authentication logic and integration with external systems.

Data transforms: Used to map and transform authentication data.

References: Defining Authentication Services in Pega


Question # 3
What are two valid reasons for defining a case type within a case type-specific ruleset? (Choose two)
A. Case-specific rulesets make it easier to rebase ruleset versions.
B. Each branch ruleset can be associated to case-specific user stories.
C. The ruleset can be added to the ruleset stack for multiple applications.
D. The case type might be converted to a component application in the future.


B. Each branch ruleset can be associated to case-specific user stories.
D. The case type might be converted to a component application in the future.


Question # 4
U+ Bank, a retail bank, introduced a new mortgage refinance offer in the eastern region of the country. They want to advertise this offer on their website by using a banner, targeting the customers who live in that area. What do you configure in Next-Best-Action Designer to implement this requirement?
A. Applicability rules
B. A prioritization formula
C. A customer segment
D. An audience


C. A customer segment

Explanation:

• Identify the Target Audience: To ensure that the advertisement targets customers in the eastern region, you need to define a specific customer segment that includes customers residing in that area.

• Customer Segment Configuration: In Pega's Next-Best-Action Designer, customer segments allow you to group customers based on specific attributes, such as location, ensuring that only the relevant audience sees the offer.

• Implementation: Configure the customer segment by setting the geographic criteria to include customers from the eastern region.

• Reference: Pega Marketing and Customer Decision Hub documentation emphasize the use of customer segments to personalize and target offers effectively (Pega Customer Decision Hub, Segmentation and Targeting).


Question # 5
Select the primary reason for developing a set of unit lest cases and automated testing Suites in a continuous integration and continuous deployment (CI/CD) model.
A. Automated testing reduces costs by reducing the need to hire and I rain testing resources.
B. Automated testing accelerates the deployment of rules from the development environment to target environments.
C. Automated testing programmatically ensures quality of rules to maintain the integrity of the pipeline.
D. Automated testing allows for orchestration between automation server and the Execute Test REST service.


C. Automated testing programmatically ensures quality of rules to maintain the integrity of the pipeline.


Question # 6
A Customer Service application requires customer data assembled from multiple external systems. The customer data is captured by a parent case. Subcases of that parent case need to reference the same customer data.The customer data must be as current as possible.

Which two options are used as part of the solution? (Choose Two)
A. Have each subcase load a portion of the customer data prior to updating the parent case.
B. Use the Snapshot data access pattern to capture the customer data prior to subcase spin off.
C. Load the customer data in parallel using the Load -Data Page and Connect-Wair methods.
D. Use the System of Record (SOR) data access pattern when capturing the customer data.


C. Load the customer data in parallel using the Load -Data Page and Connect-Wair methods.
D. Use the System of Record (SOR) data access pattern when capturing the customer data.


Question # 7
Given the following classes and properties:

myco-data-shape (abstract)
area
color
myco-data-shape-rectangle
length
width
myco-data-shape-circle
radius
a page list property .shapes is defined as being of the abstract class myco-data-shape.

select two correct statements. (choose two)
A. a rule defined in myco-data-shape-rectangle can modify the. Color property.
B. pages of shapes can contain. length and. Radius.
C. A rule existing in myco-data-shape can be overridden in myco-data-shape-circle.
D. pages of .Shapes can be of either myco-data-Shape-rectangle or myco-data-shape-circle, but all pages must be the same.


A. a rule defined in myco-data-shape-rectangle can modify the. Color property.
C. A rule existing in myco-data-shape can be overridden in myco-data-shape-circle.


Question # 8
A Pega developer working on customizing GetNextWork functionality has overridden the GetNextWork_WorkBasketUrgencyThreshold application settings rule, because they want to define a minimum cutoff value for assignment urgency. Overriding this value can speed things up by changing the order in which assignment candidates are examined. As an LSA, which one of the following would you recommend as a best practice in this situation?
A. To simplify migration, create a separate ruleset for customization of GetNextWork functionality.
B. To keep in sync with the work list, change the Urgency Threshold for the worklist as well.
C. To avoid customization, do not approve check-in of the rule.
D. To simplify testing of GetNextWork functionality, supply different cutoffs for different production levels.


A. To simplify migration, create a separate ruleset for customization of GetNextWork functionality.

Explanation:

Creating a Separate Ruleset:

It is considered best practice to isolate customizations in a separate ruleset to simplify future migrations and upgrades.

Benefits of Separate Ruleset:

Easier to identify and manage customizations.

Simplifies the process of moving custom rules between environments.

Reduces the risk of conflicts during upgrades.

Implementation:

Define a new ruleset specifically for the custom GetNextWork functionality.

Override the necessary rules within this ruleset.

References:

Pega Best Practices Guide

Pega Academy Course on Rule Management and Versioning


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Pegasystems PEGACPLSA88V1 Exam Dumps

Exam Name: Certified Pega Lead System Architect (CPLSA) Exam 8.8
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