Question # 1 A PM is responsible for implementing a new customer relationship management system and has learned that the sales organization is reluctant to utilize the new system. The organization's reluctance could jeopardize the success of the project. Which of the following steps should be taken to understand the adoption issues and gain organizational acceptance of the initiative? (Select TWO). A. Train users on the proper use of the system.B. Escalate the issue to the CCBC. Hold sessions to understand user challenges.D. Track system usage and report user activity.E. Log the issue in the project risk register.
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C. Hold sessions to understand user challenges.D. Track system usage and report user activity.Question # 2 During the project initiation phase, a project team has been identified. Which of the
following is the NEXT step for the project manager? A. Determine budget constraints.
B. Validate the business case.
C. Update the project charter.
D. Create a project schedule
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C. Update the project charter.
Answer Description Explanation : Update the project charter. Updating the project charter would be the next
step for the project manager after identifying the project team during the project initiation
phase. A project charter is a document that formally authorizes a project and defines its purpose, scope, objectives, deliverables, milestones, roles and responsibilities,
assumptions, constraints, risks, budget, and timeline. A project charter can help to align the
expectations and interests of all stakeholders involved in a project and provide direction
and guidance for planning and executing the project.
Question # 3 A company that is implementing an updated version of its main product hired a new project manager to lead the project. Prior to the start of the project, the sponsor asked the project manager to prepare a report on the defects found in the previous project to avoid a decrease in production. The report shows that the two main defects are related to cosmetic and physical damage to the product. Which of the following charts would BEST prioritize which defects to address? A. ParetoB. RunC. ControlD. Histogram
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A. Pareto
Answer Description Explanation: The project manager should use a Pareto chart to prioritize which defects to address for the product. A Pareto chart is a type of bar chart that shows the frequency or impact of different causes of problems or defects. It also shows a cumulative line that represents the percentage of the total frequency or impact. A Pareto chart can help to prioritize the causes that have the most significant effect on the quality of the product and apply the 80/20 rule, which states that 80% of the problems are caused by 20% of the causes.
Question # 4 A sponsor prefers to communicate with the team using email, phone calls, conversations in
the hallway, and impromptu meetings. Which of the following types of communication is the
sponsor using? A. Informal communicationB. Formal communicationC. Synchronous communicationD. Asynchronous communication
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A. Informal communication
Answer Description Explanation: Informal communication is a type of communication that is casual,
spontaneous, and unstructured. It does not follow any predefined rules, protocols, or
formats. Examples of informal communication include email, phone calls, conversations in
the hallway, and impromptu meetings12. The sponsor is using informal communication to
communicate with the team, as these methods are convenient, flexible, and personal.
However, informal communication may also have some drawbacks, such as lack of
documentation, inconsistency, and potential for misunderstanding3. Therefore, the sponsor
should also use formal communication when necessary, such as for official reports,
contracts, and presentations4.
Question # 5 During the progress of a project, the stakeholders require the delivery of multiple
milestones with proper presentation of functionalities. Which of the following is the best
methodology to use? A. WaterfallB. SDLCC. XPD. Scrum
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D. Scrum
Answer Description Explanation: Scrum is an agile methodology well-suited for projects that require frequent
milestone deliveries and functionality demonstrations. It emphasizes iterative development,
with regular presentations to stakeholders, which aligns with CompTIA Project+ principles
for agile project management.
Question # 6 A fix that was not submitted to the CCB for approval was applied to an application. Although the change did not have negative consequences, the sponsors expressed concern to the project manager. Which of the following should the project manager do first to prevent this situation from reoccurring? A. Meet with the team and highlight the importance of change management.B. Roll back the process and submit a change request.C. Document the event as a lesson learned.D. Remove the team member who bypassed the CCB process.
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A. Meet with the team and highlight the importance of change management.
Answer Description Explanation: Meeting with the team to emphasize the importance of following change management procedures is the best approach to prevent future unauthorized changes. CompTIA Project+ highlights the importance of adhering to formal change control processes to ensure project alignment and accountability.
Question # 7 A business analyst has gathered information directly from the client and is currently working with the project manager to identify what to include in the document in order to finish it. Which of the following processes should the project manager do next? A. Validate the scope.B. Create the work breakdown structure.C. Define the scope.D. Collect the requirements.
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D. Collect the requirements.
Answer Description Explanation: This is the process of gathering information directly from the client and other stakeholders to define what needs to be done in order to deliver the project
outcomes. References = CompTIA Project+ Study Guide1, Chapter 9: Scope Management According to the CompTIA Project+ Study Guide1, scope management is the process of defining, validating, and controlling the project scope throughout the project life cycle.
Scope management involves identifying and documenting the project requirements, creating a work breakdown structure (WBS), and managing changes to the scope.
Question # 8 Which of the following cloud models is designed to provide compute, storage, and
networking resources on demand? A. Software as a serviceB. Infrastructure as a serviceC. Data as a serviceD. Platform as a service
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B. Infrastructure as a service
Answer Description Explanation: Infrastructure as a service (IaaS) is a cloud model that provides on-demand
access to cloud-hosted physical and virtual servers, storage, and networking resources.
IaaS customers can provision, configure, and use these resources as they would use onpremises
hardware, but without the hassle of purchasing, installing, managing, and
maintaining them. The cloud service provider owns, manages, and maintains the hardware
and computing resources in its own data centers, and charges the customers based on
their usage. IaaS is suitable for customers who need flexibility, scalability, and control over
their IT infrastructure, and who want to avoid the high costs and complexity of owning and
operating their own hardware. The other options are not correct because:
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