Question # 1 A project manager queries stakeholders to identify the right communication channel to be used during the project life cycle. After reviewing the responses, the project manager reports that 70% of the stakeholders prefer email communication, and the rest prefer face-to-face communication. The project manager should update the stakeholder register with: A. the preferred sponsor's communication channel. B. the preferred project manager's communication channel. C. the preferred reported communication channel. D. email communication as the preferred communication channel.
Click for Answer
C. the preferred reported communication channel.
Answer Description Explanation:
This answer is based on the best practice of stakeholder management, which is to identify and document the communication preferences of each stakeholder or stakeholder group12. The project manager should update the stakeholder register with the information gathered from the stakeholder analysis, which includes the preferred communication channel for each stakeholder3. The preferred reported communication channel reflects the majority preference of the stakeholders, as well as the minority preference of the face-to-face communicators. The project manager should use this information to plan and execute effective communication throughout the project life cycle4. References = CompTIA Project+ Certification Study Guide5, CompTIA Project+ Certification Exam Objectives6, Stakeholder Register in Project Management1, What is a Stakeholder Register?2, How to Develop a Stakeholder Register3
Question # 2 Which of the following BEST illustrates how team members with different roles should interact on the team? A. SOWB. WBSC. RACID. PERT
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C. RACI
Answer Description Explanation:
RACI is a tool that best illustrates how team members with different roles should interact on the team. RACI is an acronym that stands for responsible, accountable, consulted, and informed. RACI is a type of responsibility assignment matrix (RAM) that defines and clarifies the roles and responsibilities of each team member for each task or activity in a project. RACI can help to improve communication, collaboration, and accountability among team members and avoid confusion, duplication, or conflicts3
Question # 3 In a functional organization, a project has been completed successfully. Which of the following actions would the project manager MOST likely perform? A. Assemble a new project with existing resources. B. Obtain the final report from release management. C. Notify the functional manager that resources are released. D. Allocate resources in a different project
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C. Notify the functional manager that resources are released.
Answer Description Explanation:
The project manager should notify the functional manager that resources are released after completing a project successfully in a functional organization. A functional organization is a type of organizational structure where employees are grouped by their functions or specialties, such as finance, marketing, or engineering. In a functional organization, the functional manager has more authority and control over the resources than the project manager. Therefore, the project manager should inform the functional manager when the resources are no longer needed for the project and can be reassigned to other tasks or projects.
Question # 4 A project manager is assigned an initiative in a highly regulated industry that requires employees to safeguard certain pieces of PII. Which of the following is the best approach for the project manager to keep the information confidential?
A. Encryption B. Multifactor
authentication C. Quality assurance D. Password protection
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A. Encryption
Answer Description Encryption is the process of transforming data into an unreadable format that can only be accessed by authorized parties who have the decryption key. Encryption is the best approach for the project manager to keep the PII confidential, as it protects the data from unauthorized access during storage and transmission12.
Question # 5 An organization was fined due to an audit finding that revealed a third-party vendor was able to see secured project information in a recently implemented system. Which of the following was the cause of this situation? A. The ticket system provided access by default without any approval. B. The project manager did not perform proper project planning. C. The system is lacking proper access controls.D. Sensitive data was incorrectly classified during the audit process.
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C. The system is lacking proper access controls.
Answer Description Explanation:
The system is lacking proper access controls if a third-party vendor was able to see secured project information in a recently implemented system that resulted in a fine for the organization. Access controls are security mechanisms that regulate who or what can view, use, or modify data or resources in a system or network. Access controls typically involve authentication and authorization processes that verify the identity and permissions of users or devices before granting them access. Access controls can help to protect data confidentiality, integrity, and availability and prevent unauthorized access, misuse, or theft12
Question # 6 Following the approval of a change by the CCB, which of the following should a project manager consider next when deploying a new networking device into an existing production environment? A. Maintenance window B. Risk assessment C. Operational security D. Validation check
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A. Maintenance window
Answer Description Explanation:
A maintenance window is a predefined period of time during which planned changes or updates can be performed on a system or network with minimal impact on the users or business operations1. A project manager should consider the maintenance window next when deploying a new networking device into an existing production environment, as it will help to reduce the risk of downtime, disruption, or errors. A maintenance window should be scheduled in advance, communicated to the stakeholders, and aligned with the change management plan2.
Question # 7 During a status meeting for a multisystem program, a program manager learns that some deliverables from another project are delayed. Which of the following should the program manager do next?
A. Obtain details from
the owner of the project. B. Update the critical
path for the project. C. Apply contingency
reserves. D. Reestimate epic user
stories.
Click for Answer
A. Obtain details from
the owner of the project.
Answer Description The program manager should first obtain details from the owner of the project that is causing the delay, such as the root cause, the impact, the mitigation plan, and the revised timeline. This will help the program manager to assess the situation, communicate with the stakeholders, and adjust the program schedule accordingly. Updating the critical path, applying contingency reserves, and reestimating epic user stories are possible actions that the program manager may take after obtaining the details, depending on the severity and duration of the delay. However, they are not the immediate next steps, as they require more information and analysis. References = CompTIA Project+ Study Guide: Exam PK0-005, Third Edition, Chapter 10: Executing the Project, page 2431; Dealing with delays - Project Management Institute2
Question # 8 A company needs to have structured cabling installed in one of its buildings. Which of the following would be the best document for the company to use to obtain and compare information on cabling services and costs from various vendors? A. RFB B. RFQ C. RF D. RFP
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D. RFP
Answer Description Explanation:
An RFP (request for proposal) is a document that solicits proposals from potential vendors for a specific project or service. An RFP typically describes the project scope, requirements, evaluation criteria, and instructions for submitting proposals. An RFP is the best document for the company to use to obtain and compare information on cabling services and costs from various vendors, as it allows the company to evaluate the vendors’ qualifications, experience, approach, and pricing12.
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