You are a Dynamics 365 for Customer Service administrator.
You must create a form for team members to use. The form must provide the ability to:
Lock a field on a form.
Trigger business logic based on a field value.
Use existing business information to enhance data entry.
You need to implement business rule components to create the form.
Which components should you use? To answer, drag the appropriate components to the
correct requirements. Each component may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Note: This question is part of a series of questions that present the same scenario.
Each question in the series contains a unique solution that might meet the stated
goals. Some question sets might have more than one correct solution, while others
might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a
result, these questions will not appear in the review screen.
You are a Dynamics 365 Sales administrator for a software company. The sales team
wants to attach a large number of supporting documents to customer records, but
management does not want to incur the cost of additional storage.
The company does not have any Office 365 application integrations enabled.
You need to recommend a storage solution that keeps storage costs low.
Solution: Enable OneDrive for Business.
Does this meet the goal?

Note: This question is part of a series of questions that present the same scenario. Each
question in the series contains a unique solution that might meet the stated goals. Some
question sets might have more than one correct solution, while others might not have a
correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result,
these questions will not appear in the review screen.
You are creating Power Virtual Agents chatbot that captures demographic information
about customers.
The chatbot must determine the group a customer belongs to based on their age. The age
groups are:
0 - 17
18 - 25
26 - 35
36 - 55
55 - 100
You need to configure the chatbot to ask a question that can be used to determine the
correct age group.
Solution: Use Date and time for Identify in the question and then add branches that use
conditional logic to determine the age group.
Does this meet the goal?

You are a Dynamics 365 Customer Service administrator.
Users report that the main form does not display data from other entities or allow them to
edit data from other entities.
You need to embed information from other entities in the form and allow users to edit the
data.
Which actions should you perform? To answer, select the appropriate options in the
answer area.
NOTE: Each correct selection is worth one point.

You are designing a canvas app that connects to Common Data Service.
You need to configure the app to meet the requirements and ensure that the canvas app is
available offline.
What should you implement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Note: This question is part of a series of questions that present the same scenario.
Each question in the series contains a unique solution that might meet the stated
goals. Some question sets might have more than one correct solution, while others
might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a
result, these questions will not appear in the review screen.
You administer the Microsoft 365 and Power Platform environments for Contoso, Ltd. The
company has a model-driven app that is used to track customer interactions with
employees. The app uses standard table types for customers. A user named Elisabeth
Rice signs in to the app by using the following sign in name: Elisabeth.Rice@contoso.com.
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: From Dynamics 365 Settings, select Email Configuration. In the active mailbox
for the user, update the name.
Does the solution meet the goal?

You plan to implement Microsoft Dataverse.
You must track changes for two columns in the Account table. You must maintain a
historical log of changes for the two columns and track only what is necessary. You
configure the appropriate organization settings.
You need to configure the system to track changes for the two columns.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A company uses Common Data Service to manage prospects. The company has a
business process flow named BPFA that is associated with the Prospect entity to
streamline the prospect management process.
You add a field named Category to the Prospect entity. You create additional business
process flows. You apply the business process flows to Prospect records based on the
selected category. Users can switch to any other newly configured business process flows
but must not use BPFA.
You need to configure the solution.
What are two possible ways to achieve this goal? Each correct answer presents a
complete solution.
NOTE Each correct selection is worth one point