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Salesforce ADM-201 Exam Dumps

Exam Name: Salesforce Certified Administrator (WI24)
Certification Name: Salesforce Certified Administrator

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Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.
Which Solution Should be administrator suggest to meet this requirement?

 

Prebuilt Quick Texts

 

Prebuilt Email Templates.

 

Prebuilt Flow Templates.

 

Prebuilt Auto-Responses.


Prebuilt Email Templates.


Prebuilt email templates are email templates that have been created and provided by Salesforce for common use cases such as sending welcome messages, confirmation emails, etc. They can be used by Cloud Kicks to have consistency when communicating with customers on cases via email channel with categories to help search for the proper message. Prebuilt email templates can be accessed from the email action in the case feed or from the email composer in Lightning Experience. They can also be filtered by category to find the most relevant template for each case. Prebuilt quick texts, prebuilt flow templates, and prebuilt auto-responses are not solutions for having consistency when communicating with customers on cases via email channel; they are used for different purposes such as inserting common phrases, creating guided processes, or sending automated replies.
References: https://help.salesforce.com/s/articleView?id=sf.email_templates_prebuilt.htm&type=5https:/
/help.salesforce.com/s/articleView?id=sf.email_templates_use.htm&type=5





An administrator is building a Lightning app and sees a message that a My Domain must be set up first. What should the administrator take into consideration when enabling My Domain?

 

Single sign-on must be disabled prior to implementing MyDomain.

 

The login for all internal and external users changes to the My Domain login

 

A deployed My Domain is irreversible and renaming is unavailable.

 

The URL instance for a My Domain stays the same for every release


The login for all internal and external users changes to the My Domain login


My Domain is a feature that allows administrators to create a custom domain
name for their Salesforce org that replaces their instance URL (such as
na35.salesforce.com). My Domain provides benefits such as improved security; enhanced branding; faster navigation; access to Lightning components; etc. However, one of the considerations when enabling My Domain is that it changes how users log in to Salesforce - instead of using their instance URL login (such as login.salesforce.com), they have to use their My Domain login (such as mydomain.my.salesforce.com). This applies to all internal and external users who access Salesforce via web browser or mobile app. References:https://help.salesforce.com/s/articleView?id=sf.domain_name_overview.htm&ty
pe=5





Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and another page layout includes fields for partner accounts. The administrator has assigned the customer  account page layout to sales and support users and the partner account layout to the partner management team. What should the administrator configure to meet this requirement?

 

Use a public group and a criteria-based sharing rule to share customer accounts with the partner team.

 

Add members of the partner management team to the default Account team for the customer accounts.

 

Grant create, read, edit and delete access to customer accounts on the partner team profile.

 

Create one record type for customer accounts and one record type for partner accounts.


Create one record type for customer accounts and one record type for partner accounts.


Record types are a way to assign different page layouts and picklist values to
different users based on their business needs. To use two different page layouts for customer and partner accounts, create one record type for each account type and assign them to the appropriate page layouts and profiles.
References:https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5



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