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Salesforce Service-Cloud-Consultant Exam Dumps

Exam Name: Salesforce Certified Service cloud consultant (WI24)
Certification Name: Certified Service Cloud Consultant

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  • Total Questions: 177
  • Last Updation Date: 16-Apr-2024

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Universal Containers requires that users have the ability to view specific cases, as determined by the product type field on the case. An email should be sent to the users when a case to which they have access is created or closed. What should a consultant recommend to meet these requirements? (Choose 2)

 

Escalation rules

 

Case teams

 

Workflow rules

 

Auto-response rules


Case teams


Workflow rules






From any queue list view, users can take ownership of one or more cases if: (Choose 3 answers)

 

They are members of that Queue

 

They have a Contact Manager Profile

 

If the OWD for sharing cases is Public Read/Write/Transfer

 

They are higher in the Role Hierarchy than a Queue Member

 

All of the above


They are members of that Queue


They are higher in the Role Hierarchy than a Queue Member






A Knowledge administrator has created an article for a promotion that starts at the
beginning of the following month. How would the administrator ensure the article is
available on the first of the month?

 

Create a task related to the article with a reminder set for the article start date.

 

Create a workflow rule to update the article status to Published on the article start date.

 

Set the article publish date to automatically display the article on the start datE.

 

Send an email reminder to update the article status to Published on the start date.


Set the article publish date to automatically display the article on the start datE.




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