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Financial-Services-Cloud Practice Questions

Question # 1
What capability included in the Financial Services Cloud license can assist bankers in focusing on the most promising referrals?
A. Referral Approval Processes
B. Intelligent Need-Based Referrals and Scoring
C. Einstein Referral Scoring for Financial Services Cloud
D. Referral Routing Rules


B. Intelligent Need-Based Referrals and Scoring

Explanation:

Intelligent Need-Based Referrals and Scoring is a capability that helps bankers prioritize the most promising referrals by assigning a score based on the client’s needs, preferences, and interactions. It also helps bankers route referrals to the best suited specialists or advisors.


Question # 2
Cumulus Bank is migrating its CRM software from a legacy application to Salesforce Financial Services Cloud (FSC). The bank hired Salesforce Professional Services to configure/deploy the new Salesforce FSC org and migrate data. Which order should a consultant follow when performing the data migrations?
A. Individuals, then Financial Account Roles, then Financial Accounts, then Financial Account Transactions
B. Individuals, then Financial Accounts, then Financial Account Roles, then Financial Account Transactions
C. Financial Accounts, then Financial Account Roles, then Individuals, then Financial Account Transactions
D. Financial Accounts, then Financial Account Transactions, thenVinancial Account Roles, then Individuals


B. Individuals, then Financial Accounts, then Financial Account Roles, then Financial Account Transactions

Explanation:

The order that the consultant should follow when performing the data migrations is Individuals, then Financial Accounts, then Financial Account Roles, then Financial Account Transactions. This order ensures that the data dependencies and relationships are maintained and that the data integrity and quality are preserved. By migrating Individuals first, the consultant can create the records that represent the customers of the bank. By migrating Financial Accounts next, the consultant can create the records that represent the financial products or services that the customers own or use. By migrating Financial Account Roles next, the consultant can create the records that link the individuals to the financial accounts and define their roles or relationships with those accounts. By migrating Financial Account Transactions last, the consultant can create the records that represent the transactions or activities that occur on the financial accounts.


Question # 3
During a project's design phase, a consultant must provide a Financial Services Cloud solution that can support Compliant Data Sharing (CDS). What are three things the consultant should consider regarding CDS?
A. ParticipantRoles provide another way to grant data access without overwriting sharing behavior from existing sharing features.
B. A financial services company wants to track different categories of financial accounts in its org. Relationship managers must be able tosee all of these financial accounts in one place on the customer's Account record page grouped by categories. Which three steps should an administrator take to configure the Financial Account object and the Account Lightning record page to meet the design?
C. Compliance managers and Salesforce administrators can enable CDS for Account and Opportunity objects.
D. Role Hierarchy—based sharing is disabled by default in CDS.
E. In a standard Salesforce org, Role Hierarchy for Account and Opportunity objects isenabled by default and can't be turned off.


A. ParticipantRoles provide another way to grant data access without overwriting sharing behavior from existing sharing features.
C. Compliance managers and Salesforce administrators can enable CDS for Account and Opportunity objects.
D. Role Hierarchy—based sharing is disabled by default in CDS.

Explanation: Compliant Data Sharing (CDS) is a feature of Financial Services Cloud that allows granular control over access to sensitive data in Account and Opportunity objects. CDS can help financial services companies comply with regulationsand policies that restrict data visibility based on user roles. Some considerations regarding CDS are:
Participant Roles provide another way to grant data access without overwriting sharing behavior from existing sharing features. Participant Roles are custom objects that define the possible roles for users who need access to Account or Opportunity records. For example, a Participant Role can be Advisor, Client, Specialist, or Decision Maker. Each Participant Role has an associated access level that determines what data fields the user can view or edit. For example, an Advisor can have full access to all fields, while a Client can have read-only access to some fields.
Compliance managers and Salesforce administrators can enable CDS for Account and Opportunity objects. CDS is not enabled by default in Financial Services Cloud. To enable CDS, compliance managers or administrators need to create an integration definition record for each object that they want to enable CDS for. An integration definition record specifies the object name, the field name that contains sensitive data (such as Notes), the field name that contains the record owner (such as OwnerId), and the field name that contains the record type (such as RecordTypeId).
Role Hierarchy—based sharing isdisabled by default in CDS. Role Hierarchy is a feature of Salesforce that allows users to inherit access to records from their managers or peers in the role hierarchy. For example, if a user has access to an Account record, their manager also has access to that record by default. However, in CDS, role hierarchy—based sharing is disabled by default for Account and Opportunity objects. This means that users do not inherit access to records from their role hierarchy unless they are explicitly granted access through Participant Roles or other sharing features.


Question # 4
A consultant advising Cumulus Bank wants to ensure that the bank is compliant with Identity Verification Regulations when customers contact the bank. Which two features should a consultant leverage to design this business process?
A. Omni Studio
B. Process Builder
C. Discovery Framework
D. Screen Flows


B. Process Builder
D. Screen Flows

Explanation:

Process Builder and Screen Flows are two features that can be used to design a business process for identity verification. Process Builder is a tool that allows you to automate business processes by creating workflows that trigger actions based on certain criteria. Screen Flows are a type of flow that guide users through a series of screens to collect and update data. You can use Process Builder to launch a Screen Flow when a customer contacts the bank, and use the Screen Flow to capture and verify the customer’s identity information. References: [Process Automation], [Screen Flows]


Question # 5
What does the Salesforce Admin have to install to provide users access to referral dashboards and reports?
A. The managed extension package for intelligent Need-Based Referrals and Scoring
B. Einstein Analytics for Financial Services
C. The unmanaged extension package for Intelligent Need-Based Referrals and Scoring
D. Salesforce CRM Dashboards


C. The unmanaged extension package for Intelligent Need-Based Referrals and Scoring

Explanation:

The unmanaged extension package for Intelligent Need-Based Referrals and Scoring provides users access to referral dashboards and reports, as well as referral scoring and routing features.


Question # 6
A banking client currently manages its onboarding process manually with paper forms. To optimize the process, the client wants to digitize and automate as much as possible. The bank wants its clients to manage the forms in a portal and leverage e-signatures forprocessing.
Which three steps are needed to document this requirement following the discovery session?
A. Document the business process flows.
B. Design the solution using the Financial Services Cloud components.
C. Create a visual flow diagram.
D. Understand the journey!for the multiple personas involved in the process.
E. Determine the best e-sigTiature solution to use.


A. Document the business process flows.
D. Understand the journey!for the multiple personas involved in the process.
E. Determine the best e-sigTiature solution to use.



Question # 7
Permission set licenses incrementally entitle users to access features that are not included in their user licenses. Which three Permission Set Licenses give users access to Financial Services Cloud features?
A. Financial Services Cloud Standard
B. Action Plans
C. Lightning Scheduler Resource
D. FSC Insurance
E. Mortgage


A. Financial Services Cloud Standard
B. Action Plans
D. FSC Insurance



Question # 8
Which of the following statements are correct when creating Financial Goals?
A. Users can only create savings oriented goals.
B. Users require the Financial Goals permission set to works with Financial Goals
C. Users can associate a goal with a specific Financial Account.
D. Users can create goals for paying down debt


D. Users can create goals for paying down debt



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Exam Name: Salesforce Financial Services Cloud (FSC) Accredited Professional (AP) Exam (SU24)
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