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Exin ITILFND Exam Dumps

Exam Name: ITIL – Foundation (v4)
Certification Name: Exin ITIL

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  • Total Questions: 503
  • Last Updation Date: 16-Apr-2024

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Which of the following is an objective of business relationship management?

 

To identify patterns of business activity

 

To ensure high levels of customer satisfaction

 

To secure funding to manage the provision of services

 

To ensure strategic plans for IT services exist


To ensure high levels of customer satisfaction





Which of the following activities would be performed by a process manager?
1. Monitoring and reporting on process performance
2. Identifying improvement opportunities
3. Appointing people to required roles

 

All of the above

 

1 and 3 only

 

1 and 2 only

 

2 and 3 only


All of the above





Which of the following in NOT an objectives of the operations management function?

 

Swift application of skills to diagnose any IT Operations failures that occur

 

Delivering Operational improvements to achieve reduced costs.

 

Management of the definitive media library (DML)

 

Maintenance of status quo to achieve stability of day to day processes and activities


Swift application of skills to diagnose any IT Operations failures that occur



Exin ITILFND dumps

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