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ITILFND Practice Questions

Question # 1

Which role is responsible for sponsoring, designing and change managing a process and
its metrics?

A.

The process practitioner

B.

The process owner

C.

The service owner

D.

The process manager



B.

The process owner



Question # 2

What is the BEST description of a change proposal?

A.

Any request for change (RFC. submitted to change management

B.

An authorised change submitted to release and deployment

C.

An RFC that must be implemented as soon as possible

D.

A justification for a change with significant cost or risk



D.

A justification for a change with significant cost or risk



Question # 3

Which of the following statements is CORRECT for every process?
1. It delivers its primary results to a customer or stakeholder
2. It defines activities that are executed by a single function

A.

Both of the above

B.

1 only

C.

Neither of the above

D.

2 only



B.

1 only



Question # 4

Which of the following correctly states the relationship between urgency, priority and
impact?

A.

Impact, priority and urgency are independent of each other

B.

Urgency should be based on impact and priority

C.

Impact should be based on urgency and priority

D.

Priority should be based on impact and urgency



D.

Priority should be based on impact and urgency



Question # 5

Which of the following are reasons why ITIL is successful?
1. ITIL is vendor neutral
2. It does not prescribe actions
3. ITIL represents best practice

A.

All of the above

B.

1 and 3 only

C.

1 and 2 only

D.

2 and 3 only



A.

All of the above



Question # 6

What is a change of state that has significance for the management of a configuration item
(CI) called?

A.

An event

B.

A baseline

C.

A change to a service level agreement

D.

A request for change (RFC.



A.

An event



Question # 7

Which process would you MOST expect to be involved in the management of underpinning
contracts?

A.

Change management

B.

Service catalogue management

C.

Supplier management

D.

Release and deployment management



C.

Supplier management



Question # 8

Which one of the following activities is NOT part of the Deming Cycle?

A.

Act

B.

Plan

C.

Do

D.

Co-ordinate



D.

Co-ordinate



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Exam Name: ITIL – Foundation (v4)
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